Privacy Policy

1. Introduction

Welcome to Bizily AI, a product of Agentica, LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer messaging and business management platform.

Bizily AI is a SaaS platform designed for small service businesses such as salons, spas, and clinics, providing AI-powered customer messaging, booking management, and CRM capabilities.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Account credentials (managed securely through our authentication provider)

2.2 Business Information

For businesses using our platform, we collect:

• Business name and description
• Logo and branding assets
• Contact information (phone, email, address)
• Business hours and timezone
• Services offered, including pricing and duration
• Resources (rooms, equipment) associated with services
• AI persona settings and conversation preferences

2.3 Customer Data

When businesses use our CRM features, the following customer information may be stored:

• Customer names and contact information (email, phone)
• Profile pictures (when available from integrated platforms)
• Source platform identifiers (Instagram, Facebook, WhatsApp)
• Conversation history and message content
• Booking history and preferences
• AI-generated notes and intent scores
• Tags and customer status

2.4 Conversation Data

Our messaging features store:

• Message content between businesses and their customers
• Message timestamps and delivery status
• Platform identifiers (message IDs from Instagram, Facebook, etc.)
• AI-generated responses and drafts

2.5 Knowledge Base Data

Businesses can upload documents to their knowledge base:

• Document content and titles
• Vector embeddings for AI-powered search
• Custom Q&A pairs

2.6 Integration Data

When connecting third-party platforms:

• OAuth access tokens (encrypted)
• Platform account identifiers
• Integration status and sync timestamps

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process and manage bookings
• Enable AI-powered messaging and auto-replies
• Build and maintain customer relationship management features
• Generate AI insights and analytics
• Improve our AI models and service quality
• Send service-related communications
• Ensure platform security and prevent fraud

4. Third-Party Services

We integrate with the following third-party services:

4.1 Authentication

We use Clerk for secure user authentication. Clerk processes your login credentials and manages session security. Their privacy policy governs how they handle authentication data.

4.2 AI Services

We use OpenAI to power our AI features, including message generation, customer insights, and knowledge base search. Conversation data may be processed by OpenAI to generate responses. OpenAI's data usage policies apply to this processing.

4.3 Social Media Integrations

When you connect Instagram, Facebook Messenger, or WhatsApp, we access data through Meta's APIs. This includes:

• Message content and conversation history
• User profile information (names, profile pictures)
• Page and account information

Meta's privacy policies govern how they collect and process data on their platforms.

4.4 Database Hosting

Your data is stored on secure PostgreSQL databases hosted by Neon, a cloud database provider with enterprise-grade security measures.

5. Data Security

We implement appropriate security measures including:

• Encryption of sensitive data (OAuth tokens, credentials)
• Secure HTTPS connections
• Access controls and authentication
• Regular security reviews
• Webhook signature verification for integrations

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Conversation data and customer records are retained according to your business needs. You can request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Disconnect integrated platforms at any time
• Opt out of AI-powered features

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: